The payment once paid will not be refunded for all successful bill payment services. Cancellation of bill payments shall not be entertained. The amount paid will be settled against the pending bill.
By default, all failure transactions are automatically refunded as per the standard policy. However, for the same to reflect in your account it may take specific time as per the standard policy. Generally, refunds will be reflected within a standard number of days in case of Net Banking / Debit Card Transaction & a standard number of days (Next Billing Cycle) for Credit Card Transactions. In case of excess payment, the amount will be settled in the next billing cycle.